Place QR Codes
Put them where people may need to report a concern.
How It Works
From a QR Code to Management HQ
Place QR codes where they make sense for your community. People scan, report a non-emergency concern from their phone, and management reviews it in a private HQ. No app or account is required.
Scan & Report
No app or account required.
Management HQ
Reports arrive organized in one place.
Spot Patterns
See repeat issues by location, category, and time.
Your community chooses where to place codes, such as entrances, elevators, shared kitchens, coworking areas, clubhouses, pools, docks, locker rooms, gyms, parking areas, residence halls, and lounges. Each physical location does not need its own QR code.
Reporting Experience
Reporting Takes Less Than a Few Minutes
- Scan the community QR code with your phone
- Choose where the concern is happening
- Choose the type of concern
- Add details
- Add a photo if needed
- Choose whether to receive updates
- Submit privately — no account, password, or app download
Management HQ
One Place to Review and Follow Up
- See new reports in one place
- View the exact location, concern category, and submitted photos
- Set priority and update report status
- Keep report history and management notes organized
- Send status updates to reporters who choose email updates
Patterns & Insights
See More Than Individual Complaints
- Review recurring concerns across the community
- See which locations generate repeated reports
- Compare concern categories and report statuses
- See when concerns happen most often
Community Submission
Non-Emergency Community Concerns
Complex Scope is for non-emergency, non-maintenance community concerns. For emergencies, use emergency services. For repairs, use the community’s maintenance-request system.
Community Context
Keep People Informed
Reporters can choose to receive email updates when management changes the status of their report, helping reduce unnecessary follow-up calls and emails.
Operational Follow-Up
Works Alongside Existing Software
Complex Scope adds a dedicated place for community concerns alongside your existing property, membership, facility, or community management software. It does not replace your primary management system.
See the Workflow in Context.
Request a walkthrough of the community reporting experience and the private HQ side of Complex Scope.